Managing Change in Your Shop

Effective change management is crucial to long term business success. Chris Cloutier and Craig O’Neill ask; Why are some shops successful at implementing positive change while others struggle? Focusing on relatable concepts that can be applied on a daily basis, attendees should emerge with greater confidence to implement the changes they have been meaning to get to. Using real examples, the concepts apply to all areas of life, and business. This a beneficial and engaging course for the whole team to attend together. Topics: – Real ‘case studies’ related to the adoption of new technologies and digital processes in auto repair shops – How relationships and attitude affect outcomes – Creating new habits and skills – Instilling new ways of thinking

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